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General Terms and Conditions
in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”) and Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter referred to as the “Consumer Protection Act”)
Business Name: W4TCH Alfa s.r.o.
Company ID (IČO): 087 44 289
Registered Office: Wenzigova 1858/13, Nové Město, 120 00 Prague 2
Registered with: Municipal Court in Prague, file no. C 324445
Email: info@prague-watch-accessories.com
I. Definitions
1.1 Buyer – a person who is either a Consumer or Entrepreneur and enters into a Purchase Agreement with the Seller.
1.2 Entrepreneur – a person who, pursuant to Section 420(1) of the Civil Code, independently carries out a business activity on their own account and responsibility for profit. For the purposes of consumer protection, it also includes anyone entering into contracts related to their business, manufacturing, or similar activities.
1.3 Consumer – any individual who, outside their business or professional activity, concludes a contract with the Seller or otherwise deals with the Seller.
1.4 Seller – W4TCH Alfa s.r.o., Company ID 087 44 289, engaged in the sale of watch accessories.
1.5 Website – the Seller’s online portal: https://www.prague-watch-accessories.com
1.6 Purchase Agreement – a sales agreement concluded between the Seller and the Buyer either at the point of sale or via the Website.
1.7 Parties – the Seller and the Buyer jointly.
1.8 Goods – products and items offered and sold by the Seller via the Website or in-store.
1.9 GTC – these General Terms and Conditions.
1.10 Complaints Policy – the complaints procedure published on the Website, forming an integral part of these GTC.
II. Basic Provisions
2.1 These GTC govern the rights and obligations between the Buyer and Seller in the area of watch product sales.
2.2 The Seller is an Entrepreneur selling Goods through the Website.
2.3 These GTC form an integral part of the Purchase Agreement. Any deviating provisions in the Purchase Agreement take precedence over these GTC.
2.4 If the Buyer provides a Company ID in their order, they acknowledge that the provisions for Entrepreneurs in these GTC apply.
2.5 By placing an order, the Buyer confirms they have read and agree with the current GTC and the Complaints Policy.
2.6 The Buyer acknowledges that purchasing Goods from the Seller does not grant any rights to use registered trademarks, trade names, logos, etc., unless otherwise agreed.
2.7 A copy of these GTC and the Complaints Policy will be sent to the Buyer via email with order confirmation. The proof of ownership is handed over upon delivery.
III. Pre-Contractual Information
3.1 The Seller declares that:
3.1.1 The Seller does not enter into contracts for recurring deliveries.
3.1.2 Prices on the Website are usually inclusive of VAT and applicable fees. Delivery costs vary based on the method and provider and are always disclosed before order confirmation.
3.1.3 Website prices are always current and valid.
3.1.4 Product information is illustrative; actual delivered Goods may differ slightly.
3.1.5 The risk of damage passes to the Buyer upon receipt or upon refusal to accept Goods that were made available for collection.
IV. Purchase Agreement
4.1 The Buyer places orders:
4.1.1 via their customer account (if registered);
4.1.2 by completing the order form without registration.
4.2 The Buyer selects Goods, delivery, and payment method.
4.3 Before submitting, the Buyer may review and amend their order. Clicking "Submit Order and Pay" sends the order. The Seller considers the entered data to be correct.
4.4 Upon receipt, the Seller sends an automatic confirmation email, which is not a contract. The GTC is attached.
4.5 If there is an obvious technical error in price display, the Seller is not obliged to deliver at that price and will notify the Buyer with a corrected offer.
4.6 The Seller may void the Purchase Agreement if personal data misuse or legal authority intervention occurs.
4.7 The Purchase Agreement may only be amended or terminated by mutual agreement or as permitted by law.
4.8 The concluded Purchase Agreement is archived for five years, not accessible to third parties. The ordering process is described in these GTC.
V. Delivery of Goods
5.1 The Seller agrees to deliver Goods and transfer ownership to the Buyer upon payment.
5.2 Ownership passes upon full payment and receipt.
5.3 The Seller shall provide all documents necessary for ownership transfer.
5.4 Unless otherwise agreed, delivery will occur without undue delay, no later than 30 days after the contract.
5.5 The Seller delivers Goods in agreed quality and design.
5.6 Packaging is per standard business practices or, if none, as reasonably protective.
5.7 Upon receipt, the Buyer must inspect packaging and report any damage immediately to the courier.
5.8 Incomplete or damaged shipments must be reported immediately via email and a damage report submitted.
VI. Customer Account
6.1 Registration allows access to the customer account for ordering. Orders can also be placed without registration.
6.2 The Buyer must enter correct and up-to-date data.
6.3 The account is protected by a username and password. The Buyer is responsible for maintaining confidentiality.
6.4 The account must not be used by third parties.
6.5 The Seller may delete inactive or misused accounts.
6.6 The account may be temporarily unavailable due to system maintenance.
VII. Defective Performance Rights
7.1 The Buyer may claim defects within two years of receipt.
7.2 No rights arise if the Buyer caused the defect or if it's due to normal wear.
7.3 The Buyer may request repair or replacement unless impossible or disproportionately costly.
7.4 The Seller must rectify defects within a reasonable time.
7.5 The Buyer may request a discount or withdraw from the agreement if:
7.5.1 the Seller refuses or fails to fix the defect;
7.5.2 the defect recurs;
7.5.3 the defect is substantial;
7.5.4 timely repair is unlikely or difficult.
7.6 Discounts equal the value difference between defective and defect-free Goods.
7.7 Upon withdrawal, the Seller refunds the price once Goods are returned.
VIII. Withdrawal from the Agreement
8.1 Consumers may withdraw within 14 days of receiving Goods, without stating a reason.
8.2 No withdrawal for custom-made Goods.
8.3 The Buyer must send the withdrawal notice within the 14-day period.
8.4 Return costs are borne by the Buyer.
8.5 Returned Goods must be complete, undamaged, clean, and ideally in the original packaging.
8.6 Refunds are issued within 14 days after Goods are returned.
8.7 Refunds are made via the original payment method unless agreed otherwise.
8.8 If a more expensive delivery method was selected, only the cheapest option will be refunded.
IX. Payment Terms
9.1 Accepted payment methods:
9.1.1 Bank transfer
9.1.2 Online payment via payment gateway provider:
Global Payments s.r.o., V Olšinách 626/80, Prague 10, Company ID 042 35 452, listed by the Czech National Bank. Details at https://www.globalpayments.cz
X. Delivery Terms
10.1 Delivery options include:
10.1.1 Czech Post, Zásilkovna, PPL
10.1.2 Delivery costs are always disclosed prior to contract conclusion.
XI. Out-of-Court Dispute Resolution
11.1 The Czech Trade Inspection Authority (CTIA), Štěpánská 567/15, 120 00 Prague 2, https://adr.coi.cz/cs, is competent for consumer disputes.
11.2 The EU Online Dispute Resolution Platform is available at: http://ec.europa.eu/consumers/odr
11.3 The Seller is authorized to sell Goods under a trade license. Regulatory oversight is performed by the appropriate trade office and the CTIA.
XII. Final Provisions
12.1 Legal relationships and disputes shall be governed by Czech law and resolved by Czech courts.
12.2 These GTC are valid and effective as of May 30, 2025.